Frequently Asked Questions
I did not win anything yet my credit card was charged $1. I need to know why?
How can I get an item transferred between warehouses after winning it?
I didn’t receive an invoice?
What if I can't pick up my item at the scheduled pick up time?
Do I need to bring a paper copy of the invoice or can I just show it on my phone?
Can I return my item?
Can a submitted bid be removed if I am no longer interested in the item?
Do I need to bring help to retrieve my item(s)?
Are there any auction fees?
How do items end?
Why do I need to provide a credit card to register?
Does Online Liquidation Auction ship items?
What should I bring with me to pick up my item?
Is there a subscription fee?
I did not win anything yet my credit card was charged $1. I need to know why?
$1 is a pending preauthrization charge that will not be posted. Every time a bid is placed on a new auction it is used to verify that the credit card is valid. The charge will disappear in few days.
How can I get an item transferred between warehouses after winning it?
Unfortunately, OLAuction does not offer the service of transporting items between warehouses. Please see your invoice for the designated pick up time, date, and location.
I didn’t receive an invoice?A "Paid in Full" invoice will be sent on the day of pickup sometime before noon. All invoices are stored in your account’s “invoice portal”. If you did not receive an invoice, please check your spam folders. An email can be sent to Support@OLAuction.com to receive a duplicate invoice.
What if I can't pick up my item at the scheduled pick up time?
If unable to come to the scheduled pickup time, it is the winning bidder's responsibility to send someone on their behalf with a valid driver's license and a "paid in full" invoice. If an item is not picked up or requested to be held by the scheduled pick up date, they will be subject to disposal, resale or donation without a refund after a total of three pick up days pass. No refunds will be issued for items that are not picked up.
Do I need to bring a paper copy of the invoice or can I just show it on my phone?
Winning bidder can either bring a paper copy or show it on their phone.
Can I return my item?
No, all items are sold as is with no warranty. No exceptions will be made. Please carefully review the condition notation and photos provided on auction before placing your first bid.
Can a submitted bid be removed if I am no longer interested in the item?
Online Liquidation Auction cannot edit or delete bids after they have been submitted.
Do I need to bring help to retrieve my item(s)?
Online Liquidation Auctions provides help retrieving items and loading them into cars.
Are there any auction fees?
All winning items will be charged with a 13% auction fee.
How do items end?
Two item will end at intervals of one minute. Meaning, if an auction is scheduled to end at 8:00PM, item number one and two will end at 8:00 followed by items number three and four ending at 8:01. Auctions will close once all items have ended. If two bidders are bidding for the same item within the last minutes of an item's scheduled end time the items bidding will be extended for an additional three minutes. This feature gives an online auction more of a "live" auction feel.
Why do I need to provide a credit card to register?
All winning bidders' credit cards will be charged at the end of each auction. This help to cut down on waiting time during pickup and makes picking up items easy.
Does Online Liquidation Auction ship items?
Online Liquidation Auction offers shipping for our out of state bidders. Once an item is won and you are interested in shipping please forward a "paid in full" invoice and desired shipping address to Support@OLAuction.com. Shipping costs can vary from $15-$40 for standard sized items, and are directly impacted by the dimensions and weight of an item and may include handling fees. All shipping quotes require a response within 48 hours, otherwise items will be considered abandoned without reimbursement. We will email you an adjusted invoice and tracking number. Shipping cost will be automatically charged to the credit card on file. All sales are final and shipped items are not eligible for return.
What should I bring with me to pick up my item?
You must present a "paid in full" invoice and a valid driver's license at time of pick up. Please be sure to review you have received all items before leaving the warehouse as any items reported missing are not eligible for refund once leaving the premises.
Is there a subscription fee?
There are no subscription of commitments needed to bid on our auctions.
